Frequently Asked Questions

Patient Information for Covid-19

I am now available for urgent /in need appointments at the practice following the Prime minister’s announcements on Sunday 10th May.

I have attended PPE courses online and have appropriate PPE in place together with safeguarding precautions. This will allow me to treat patients whilst minimising the risk of spreading Covid-19.

Please note: I am still available for video/ telephone consultations for non-urgent or maintenance cases. This type of consultation has proved very useful and will become an integral part of osteopathic practice whist social distancing measures are being enforced.

Patient experience when visiting the practice during Covid-19

Our Osteopathic Governing bodies and insurance have set out strict guidelines regarding the use of PPE and implementing social distancing measures during this time. If you are an existing patient of the practice you will notice some distinct changes.

Triage Phone Call

The day before your appointment I will call you to ask a set of Covid screening health questions to check if it is still appropriate for you to attend the practice. Please monitor your own health and if you feel at all unwell before your appointment, please contact me and we can reschedule it for after your isolation period. If you are able to take your temperature before coming please do so, otherwise I can take it on arrival as an extra level of precaution.

Questions

Do you have a cough?

Do you have a temperature?

Have you experienced any loss of taste or smell?

Have you been in contact with someone with Covid -19 symptoms in the last 14 days?

Have you received a letter informing you that you are in a high-risk category?

Are you living with someone who has been asked to shield?

Are you pregnant or immuno-compromised?

On arrival

I will no longer be using the waiting room in an attempt to minimise areas used in the practice. Therefore, please arrive at the time of your appointment and call the practice number to let me know you are waiting. If you have a mask, I ask you to wear it to your appointment ensuring it has been freshly washed before your visit if it is homemade. I will open the door for you as I am trying to limit patients touching anything unnecessary. You will then be asked to wash your hands or use hand sanitiser before entering the treatment room. Please leave all unnecessary belongings in the car and try to avoid bringing other members of the family or children. If a chaperone is needed they will need to follow the same protocols and be aware that social distancing may not be possible in the treatment room.

The Osteopath

For those patients who are existing patients of the practice, I will look rather different. I will be wearing scrubs, together with an apron, mask and gloves. Please be assured the gloves do not inhibit my ability to deliver osteopathic treatment and offer an extra level of safety for both you and me. I will also be washing my hands and forearms to the elbows before and after treatment and changing PPE between patients.

The room

There are guidelines now to ventilate the room between patients for a minimum of 20 minutes and the use of fans or convection heaters are now prohibited; therefore the temperature of the room may vary. Please feel free to wear suitable clothing throughout treatment to ensure you are comfortable, but this will need to be tighter, but not jeans, as loose, baggy clothes can be difficult to work through.

There will no longer be covers on the treatment table and pillows have been changed for plastic ones so that these can all be disinfected between patients. All hard surfaces, banisters, door handles, light switches, loo flush and taps will be wiped down and disinfected between each appointment too.

Payment

I can take payment in advance via BACS and this can be done during the triage call the day before.
Contactless payments can also be made in the treatment room.

 

All these changes to the way I work are designed to keep you and me safe during this uncertain time.

Rest assured, I remain committed to delivering the same level of care as I always have.

Should you have any questions please do not hesitate to contact me.

Osteopathy is a system of diagnosis and treatment for a wide variety of medical conditions.

It works with the structure and function of the body and is based on the principle that the health of an individual depends on the skeleton, muscles, ligaments and connective tissues functioning smoothly together.

For a body to work well its structure needs to work well.

Osteopaths aim to restore a state of balance in the body where possible without the use of drugs or surgery.

We use touch, physical manipulation, stretching and massage to increase mobility of joints, reduce muscle tension, enhance blood supply to the tissues and to help your body’s own healing mechanism.

We also give advice on posture and exercise to aid recovery, promote health and prevent symptoms from recurring.

Your first visit will include a detailed case history, including questions about your medical history and general health to ensure your symptoms are appropriate for osteopathic treatment.

This will be followed by a comprehensive examination. You will normally be asked to remove some of your outer clothing and perform some simple movements.

We will identify any points of weakness or strain using a highly developed sense of touch called palpation.

From this a diagnosis and appropriate treatment plan can be formulated and explained fully.

Osteopathy is not always appropriate. However we are trained to recognise when it is necessary to refer patients back to their GP for further investigations, with your permission.

To perform an examination you will normally be asked to remove some of your outer clothing so that we can observe the affected area, checking for swelling, skin changes or bruising etc.

If you are uncomfortable with this you can wear loose clothing or shorts or crop tops.

Please feel free to bring a friend or family member into the treatment room with you if this helps to make you feel more comfortable.

An initial consultation and treatment lasts approximately 45 minutes.

Follow up appointments will last approximately 30 minutes, however some conditions may take either a little longer or little shorter time to treat.

On average, acute conditions usually require between 2 and 5 treatments. However there are come conditions such as osteoarthritic changes in a joint which may require ongoing – maintenance treatment.

These treatments are generally more spaced out and aimed at improving mobility and function through the joints.

Rest assured, we always have your best interests at heart and will not treat unnecessarily. If progress is falling short of expectation an appropriate onward referral will be made.

Costs

Appointments last 30 minutes

Fee – £45.00  – Face to face

Fee – £30.00 – Remote Video / Telephone Consultation

Payable by BACS transfer or Contactless

Please note:

Every effort will be made to accommodate emergency appointments outside normal practice hours. Please contact the practice to discuss this further.

Home visits hello

– are offered for those patients who are unable to access the building or manage stairs but are subject to availability of space in the diary to allow travel time to and from your home.

Fees can be reclaimed from most Health Insurance Companies. At present however, we do not treat BUPA patients as we cannot agree to the 40% reduction in fee they insist upon to be part of their network.

Payment is made at the time of consultation and if you wish to reclaim the cost via your insurance company we will issue you with an appropriate receipt.

Call Now to Book An Appointment

01787 247977

07795 484302

Opening Hours

Monday 9:30am - 3:00pm

Tuesday 9:30am - 3:00pm

Wednesday 6:00pm - 9:00pm

Friday 9:30am - 3:00pm

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